Grind Logic - Customer Reviews
Read reviews from Grind Logic customers across Australia and New Zealand. These reviews cover DF54 and DF64 Gen 2 coffee grinders, grinder parts, accessories, delivery experience, and after-sales support.
We supply DF-series grinders, parts, and accessories to customers throughout Australia and New Zealand, with local support from Adelaide, South Australia.
Response was slow from the service team when I got a reply from them and I responded them and next there was no longer response. Could have at least respond in regards to an issue I encounter with a supposedly upgraded part but worst off than before.
Hi Desmond, I’m sorry we missed your follow-up. I've now contacted you directly and refunded the metal declumper in full. We'll check the supplied angle and fitting requirements with the manufacturer. Thank you for raising this.
Aaron — Grind Logic
Very good,shipping was slower than I expected,I realised I should have paid extra to get it quicker,one thing I feel I should mention,with a lever machine you have to grind finer way finer than a pump machine could handle,therefore the setting will be at zero or there abouts depending on where your true zero is,having to go to such a fine adjustment might concern some people,maybe machine compatability or something similar should be discussed,and the production of less fines compared to a conical burr,therefore grinding finer with the df54 is the only way to match this(along with more coffee in the puck)I think.
Thanks for your review, Ian! Glad to hear you’re enjoying the DF54.
Thanks for your patience with delivery, Ian. We ship from Adelaide, and standard delivery with Australia Post to New Zealand generally takes around 5 to 7 business days after dispatch.
Thanks also for sharing your experience with your lever machine. The grind setting required can vary considerably with the machine, basket, dose and beans. The DF54’s printed “0” doesn’t necessarily correspond to its true zero point, where the burrs begin to touch, so a low dial number alone isn’t necessarily a concern.
If you’re finding you need to grind very close to actual burr contact, please email us at info@grindlogic.com.au, we’d be happy to look into it with you. Thanks also for your suggestion about providing more guidance on dialling in with different espresso machines. We’ll keep this in mind when expanding our brewing guides!
Honest and informative. I found them easy to deal with and fast to respond.
Grinder arrived OK, but surprised it wasn't wrapped at all, since it was delivered and spent the day in the apartment foyer and everyone could see what was in the box.
Good service, speedy delivery, excellent communications, goods as described.
Great pre-purchase information, fast despatch, well packed, competitive pricing. All good
Purchased the Turin DF64 from Grind Logic and Aaron was super helpful. I had a handful of questions and he answered pretty much all of them. Very knowledgeable, highly recommend!
Thanks so much for the kind review, Jimmy! Glad I could help answer your questions and make the purchase process easier. I hope you enjoy your DF64 Gen 2, and please don’t hesitate to reach out if you ever need any further advice or support.
— Aaron, Grind Logic
Website is easy to navigate. Options are clear. Check out we simple and shipping was quick. What more can you ask for?
A must check before you buy site. Value for money customer service.
Purchasing process went smoothly. Delivery was organized well. Very happy with the process.
Very happy with the grinder. Looks great, small footprint, sturdy, heavy, easy to maintain and plenty of adjustment options to fine tune. Retention is very minimal, personally I don't have any issues with the static and live in dry Perth.
Extremely happy with the customer service too. Aaron went above and beyond, sending me the larger chute right after I received the grinder. While I had to drip feed with the original one, I haven't had absolutely any issues with clogging since then, even when dumping in above average amount of beans.
Would definitely buy it again and will use Grind Logic in the future.
Thanks Robert, really appreciate the detailed review and the photos. We're glad the grinder is performing well for you, with minimal retention and no static issues even in dry Perth conditions! Thanks again for choosing Grind Logic, we really appreciate your support.
I bought a DF64 Gen2 from Grind Logic. After a few weeks there were complications with the grinder, so I got in touch with Aaron. He was great, sorted a replacement (and returning the faulty one) fast and efficiently. Great service, personal, over the phone, highly recommend.
Hi Simon, thanks so much for the kind review. I’m really sorry again that you ran into an issue with the grinder, but I’m glad we were able to get it sorted quickly and make the replacement process straightforward. I really appreciate your patience and your recommendation, hope you’re enjoying the DF64 Gen 2.
— Aaron, Grind Logic
Products are of good quality and were deliver in good condition and timeously.
Nice product and very easy to use
Thanks Ricky, glad to hear you’re enjoying the DF64!
Grind Logic are the tops. I put my order in online @ 3pm and the product arrived by courier by 1 pm the next day!
Aaron was very helpful and made my online purchasing experience seamless by being prompt and attentive with responding to my enquires. Aaron seems very knowledgeable and passionate about coffee. ☺️ What sets Aaron apart is his strong communication and his ability to quickly establish rapport with customers online. Happy with the DF54 so far! Fast delivery! Thanks for your help Aaron! ☺️🙏🏻
Thanks so much, Harmony, I really appreciate your kind review. It was a pleasure helping you, and I’m so glad to hear your DF54 arrived quickly and that you’ve been happy with the experience so far.
Thanks again for choosing Grind Logic, and please feel free to reach out any time if you have any questions or need a hand with anything!
Easy to deal with and fast postage. Only thing was a cleaning brush for the grinder came up in the list below (which I bought), but it already came with one.
Aaron was awesome to deal with and super responsive. He made time for a weekend pickup locally which is much appreciated. Service aside, the DF54 is awesome !
Thanks so much Willson! Very happy to hear you’re enjoying the DF54!
I would recommend Grind Logic to anyone considering buying a DF Grinder or accessories.
Aaron was very responsive to my email enquiries regarding the DF54. His price was also very competitive. For these reasons I made my decision to purchase from Grind Logic.
The Grinder was shipped quickly and I am very pleased with the delivery time.
Doug
Thanks Doug, we really appreciate the kind words! Great to hear the DF54 arrived quickly and that the info helped. Enjoy, and don’t hesitate to reach out if you ever need support.
Aaron at Grind Logic makes everything easy. I love their 60 day change of mind policy and their approach to service.