Cancellation policy

Some items on our store may be available for purchase as pre-orders. This policy explains how you can modify or cancel those orders.

Preorders

Preorders allow you to reserve a product that is not yet in stock.

• We may collect a full payment or a partial deposit at checkout. If a deposit is taken, the remaining amount will be charged once the item is ready to ship.

• You may cancel a pre-order at any time before it has shipped for a full refund of any amount paid.

• Once a preorder item has shipped, cancellation may no longer be possible — however, you may still request a refund or return in accordance with our Returns and Refunds policy.

We will keep customers updated if estimated arrival dates change. 

Refund Processing Times

Once a cancellation is confirmed or a refund is approved, we will process the refund within 1-2 business days.

Refunds are issued to the original payment method used at checkout.

Please note:

• Your bank or payment provider may take additional time to release funds.

• We will notify you by email as soon as we process your refund.