Refund policy

Returns, Refunds and Warranty Policy (Updated: 18 September 2026)

This policy, including our voluntary warranty, is in addition to any rights and remedies you may have under the Australian Consumer Law (ACL) or other applicable consumer laws.

All new electric coffee grinders purchased directly from Grind Logic on or after 18 September 2026 include a 2-year Grind Logic in-house warranty, as set out below.

How to initiate a return or warranty claim

Before returning an item, please contact us at info@grindlogic.com.au and provide:

Your order number or other proof of purchase
The item you wish to return or make a claim for
The reason for the return or a description of the issue
Photos or video, where relevant and reasonably available

Please wait for confirmation and return instructions before sending an item back. This allows us to confirm the appropriate return method and address. Returns sent without prior contact may be delayed and, where the return is not required by law, may not be accepted.

Unless we provide a different address in writing, returns should be sent to:

Grind Logic

2 Otto Ave

Stepney SA 5069

Australia

Change-of-mind returns

We offer a voluntary 60-day change-of-mind return period from the date you receive your item. To request a return, contact us within 60 days of delivery. The following conditions apply.

New and unused items

New and unused items may be returned where:

The item presents as new, is unused, and shows no signs of use, wear or damage.
The item is returned in its original, undamaged packaging with its product labels, tags and accompanying accessories.

Return shipping for change-of-mind returns

Customers are responsible for change-of-mind return shipping costs, whether domestic or international.
We recommend using a tracked and appropriately insured service. The customer remains responsible for the item until it is delivered to us.

Used items — non-consumable products only

Some used non-consumable products, including coffee grinders, may be returned under our voluntary change-of-mind policy if the return is requested within 60 days of delivery.
A 15% restocking fee may apply to cover inspection, cleaning and repackaging.
Return shipping costs are the customer's responsibility unless the item is faulty, damaged, incorrectly supplied or not as described.

Items not eligible for change-of-mind return once used

The following items cannot be returned under our voluntary change-of-mind policy once used:

Burrs
Consumable cleaning products, such as coffee grinder brushes
Open-box items

If otherwise eligible, an unused item in its original packaging may still be returned within the 60-day period. These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or not as described, or where a return right exists under applicable law.

International returns

Our voluntary 60-day change-of-mind policy applies to eligible international orders, subject to the conditions above. Please contact us before returning an item and wait for return instructions.

For a change-of-mind return, the customer is responsible for return shipping and should use a tracked and appropriately insured service.

Where the law applicable to a customer provides a mandatory cancellation, cooling-off, withdrawal, legal guarantee or other return right, those rights apply in addition to this policy. Conditions attached to our voluntary change-of-mind policy, including requirements concerning use or original packaging, do not restrict rights that cannot legally be excluded.

For faulty, damaged, incorrectly supplied or misdescribed products, please contact us before returning the item. Grind Logic will provide an appropriate remedy and cover reasonable return shipping costs where required under this policy or by applicable law.

If Grind Logic collected sales tax, VAT or GST at checkout, it will be refunded where required under the applicable tax rules. Import duties, taxes, brokerage or clearance charges paid directly to a customs authority or delivery carrier were not collected by Grind Logic and cannot normally be refunded by us. You may need to apply to the relevant authority or carrier for reimbursement.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.

Faulty, damaged or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, faulty, incorrectly supplied or not as described, contact us as soon as reasonably possible at info@grindlogic.com.au with:

Your order number or other proof of purchase
A description of the issue
Photographic or video evidence, where relevant and reasonably available

We will confirm the next steps, including any troubleshooting, assessment or return instructions. Please contact us before sending the item back.

Under the ACL, if a product has a major failure, you may choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage. If a product has a minor problem, we may choose to provide a free repair. If the problem cannot be repaired, or is not repaired within a reasonable time, you may be entitled to another remedy under the ACL.

2-year Grind Logic in-house warranty for coffee grinders

Warranty period and eligibility

All new electric coffee grinders purchased directly from Grind Logic on or after 18 September 2026 include a 2-year voluntary warranty against defects in materials and workmanship. The warranty period begins on the date the grinder is delivered.

This warranty is administered directly by Grind Logic in Australia. You do not need to contact or arrange support through an overseas manufacturer.

Any rights and remedies available under the ACL or other applicable consumer laws continue to apply.

What the warranty covers

The warranty covers defects in materials or workmanship that arise during normal use of the grinder in accordance with the product instructions. For a valid claim under this voluntary warranty, Grind Logic will assess the grinder and, at our option, repair the grinder, replace the affected part, or replace the grinder with the same model or an equivalent model if the same model is unavailable. This does not limit any remedy you may be entitled to choose under the ACL or another applicable law.

What the warranty does not cover

This voluntary warranty does not cover:

Normal wear and tear, including the ordinary dulling or wear of burrs
Cosmetic changes or damage that do not affect the grinder's operation
Damage caused by accident, misuse, abuse, neglect, liquid ingress, infestation or foreign objects
Damage caused by using the grinder with an incorrect voltage, incompatible power supply or power converter
Damage caused by a failure to carry out reasonable cleaning or maintenance described in the product instructions
Damage caused by unauthorised modification, disassembly or repair
Damage occurring during transport that was arranged independently by the customer

An exclusion applies only to the extent that the relevant circumstance caused or contributed to the problem. These exclusions do not limit rights and remedies that cannot lawfully be excluded.

Making a warranty claim and troubleshooting

To make a claim, contact Grind Logic using the details below within the 2-year warranty period and provide your order number or other proof of purchase, a description of the issue, and photos or video where reasonably available.

Before requesting a return, we may ask you to complete reasonable troubleshooting steps. This helps determine whether the issue can be resolved safely and quickly without sending the grinder back. Troubleshooting will be tailored to the product and will not require specialist technical skills or tools. We will not ask you to undertake work that should be completed by a qualified repairer.

Assessment, remedies and claim costs

Please do not send the grinder until we provide return instructions.
If we ask you to return the grinder for an approved domestic warranty claim, we will provide a prepaid return label or reimburse reasonable return shipping costs agreed with us in advance.
For an approved international warranty claim, we will confirm the return method before shipment and cover reasonable return shipping costs agreed with us in advance.
Where a claim is covered, we will cover the cost of assessment, covered repair or replacement, and delivery of the repaired or replacement grinder back to you.
If assessment shows that the grinder has no fault or that the issue is not covered by this voluntary warranty or applicable law, you may be responsible for reasonable collection, inspection and return costs. We will provide a reasonable estimate of those costs before they are incurred.

We will complete any covered repair or replacement within a reasonable time, taking into account the nature of the issue and parts availability.

Warranty provider and contact details

This warranty is provided by:

Grind Logic

2 Otto Ave, Stepney SA 5069, Australia

Email: info@grindlogic.com.au

Phone: +61 478 714 355

Australian Consumer Law

The benefits provided by this warranty are in addition to other rights and remedies available to you under the law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the ACL may continue after the 2-year voluntary warranty period has ended, depending on the circumstances.

Exchanges

If you would like a different item, please return the original item, if eligible. Once the return is accepted, you can place a new order.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to the original payment method used for the order within 10 business days, unless we agree otherwise. Please allow additional time for your bank or payment provider to finalise the transaction.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at info@grindlogic.com.au.

Preorders

Some items may be available for purchase as preorders. Preorders allow you to reserve a product that is not yet in stock:

We may collect full payment or a partial deposit at checkout. If a deposit is taken, the remaining amount will be charged when the item is ready to ship.
You may cancel a preorder at any time before it has shipped for a full refund of any amount paid.
Once a preorder has shipped, cancellation may no longer be possible. You may still request a return or remedy in accordance with this policy and applicable law.

We will keep customers updated if estimated arrival dates change.

Questions?

For questions about returns, refunds, exchanges or warranty claims, contact us at info@grindlogic.com.au or +61 478 714 355.