Returns and Refunds

Returns and Refunds Policy (Updated: 13 October 2025)

Please note our returns and refunds policy is in addition to your rights under Australian Consumer Law. 

Change of mind returns

We offer a 60-day return period from the date you receive your item, for both new and used products.

Used Items:

  • Used items can be returned within 60 days but may be subject to a 15% restocking fee.
  • For change-of-mind returns, customers are responsible for all return shipping costs, both domestic and international, unless the item is faulty or not as described.

New Items:

  • Items must be returned in the same condition you received them — unworn, unused, with tags, and in their original packaging.
  • For change-of-mind returns, customers are responsible for all return shipping costs, both domestic and international, unless the item is faulty or not as described.

International Returns (New Zealand Orders)

Please note:

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.
  • For faulty or incorrect items, we will cover return shipping costs.
  • Duties, taxes, and customs fees are non-refundable.

If you receive a product that is faulty, damaged, or not as described, you may still be entitled to a repair, replacement, or refund under Australian Consumer Law. In these cases. In some cases return shipping costs for international warranty claims may be your responsibility unless otherwise agreed or required by law.

How to initiate a return

To start a return, please first initiate a return by contacting us info@grindlogic.com.au, and provide the following:

  1. Your order number 
  2. The item(s) you wish to return 
  3. Reasons for the return (including photos if applicable) 

Please wait for confirmation and instructions before shipping your items back. Returns sent without prior contact may not be accepted. We will review the situation and provide confirmation that the return is being processed, and confirmation of the delivery address.  Please note that returns will need to be sent to the following address: 2 Otto Ave, Stepney, SA, 5069 Australia

Once we have processed your refund, we will send you a return invoice. Please allow for 10 business days for our payment provider and your bank to receive the return.

You can always contact us for any return question at info@grindlogic.com.au. 

Faulty, damaged, or incorrect items 

Please inspect your order upon delivery. If you receive a damaged, faulty, or incorrect item, contact us as soon as possible at info@grindlogic.com.auwith:

  • your order number
  • a description of the fault
  • photographic or  video evidence where possible 

We will confirm the next steps, including return instructions. Please do not return any items before contacting us, as unauthorised returns may not be accepted.

  • If your claim is approved under warranty, we will cover the cost of return shipping and send the repaired or replacement product back to you at no charge.

  • If the claim is not covered under warranty (e.g., due to misuse, normal wear and tear, or unauthorised modification), we may return the item to you at your cost.

If the product is found to have a major fault, you are entitled to a refund, replacement, or repair under Australian Consumer Law. For minor faults, we may offer a repair or replacement at our discretion. In these cases, we will cover return shipping costs.

Trouble shooting: Before approving a return under warranty, we may ask you to carry out reasonable troubleshooting steps. This helps us determine whether the issue can be resolved quickly without the need to send the product back.

Any troubleshooting will be tailored to your product and will not require technical skills or tools beyond normal household items.

Warranty period: All new electric grinders include a 12-month warranty against manufacturing defects. Some rights under the ACL may extend beyond this period depending on the nature of the goods.

For any questions about warranty returns, contact us at info@grindlogic.com.au. 

Non-Returnable Items 

The following items are not eligible for change of mind returns:

  • Perishable goods (e.g., food, flowers, plants)
  • Personal care items (e.g., opened beauty products)
  • Custom or personalised products
  • Hazardous materials or flammable goods
  • Gift cards
  • Coffee grinder burrs, due to wear and safety concerns may not be returned once used. 

Note: If any of these items are faulty or not as described, they may still be returned under consumer law. 

Clearance or open box items 

We do not accept change of mind returns for items purchased on sale or clearance. However if the clearance or open box item is faulty, you are still entitled to a remedy under the ACL.

Exchanges 

If you’d like a different item, please return the original item (if eligible), and once the return is accepted, place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to finalise the transaction.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@grindlogic.com.au.

Questions? 

For any questions related to returns, refunds, or exchanges, please contact us at info@grindlogic.com.au.